24/7 AI-Powered Support

We Reduce Your
Response Time
by 90%

Round-the-clock customer support with AI-assisted agents and expert human teams working together, faster resolutions, happier customers, every time.

AI-Enhanced Lead Generation

We Book
Qualified Sales
Meetings

Generate high-quality leads and schedule sales appointments that convert into revenue. AI-driven prospecting combined with expert human follow-up that actually closes.

Intelligent Process Automation

We Reduce Your
Operational Load
by 70%

Automate repetitive tasks while our experienced teams handle complex customer interactions. AI-driven workflows with dedicated human specialists, smarter outsourcing at scale.

RKAMPSJTMN
4.8/5 rated by 200+ clients Trusted across 12+ industries worldwide
Today's CSAT
98.4%
↑ +2.1% this week
Active Agents
142
✓ All shifts live
BRN Global call center team
50+ ↑ growing Clients
24/7 always on Coverage
100K+ ↑ +18% MoM Interactions
Trusted by growing companies across industries
PeakShift Logistics
NovaSpark Solutions
Hommlie
SkillzHive
TechNova
CloudSync
LogiFleet
MediBridge
DataBridge Inc.
SwiftCommerce
PeakShift Logistics
NovaSpark Solutions
Hommlie
SkillzHive
TechNova
CloudSync
LogiFleet
MediBridge
DataBridge Inc.
SwiftCommerce
50+ Clients Served Globally
24/7 Operations Coverage
12+ Industries Served
100K+ Customer Interactions
Why BRN Global

Built for businesses that
can't afford to compromise

Enforced SLAs, dedicated teams, and full transparency, not a vendor relationship, a delivery partnership.

24/7 Global Coverage

Follow-the-sun delivery across IST, GMT and EST. Your customers are always covered.

60% Cost Reduction

Average savings versus building in-house, without sacrificing quality or SLA compliance.

2-4 Week Go-Live

From signed contract to live operations, faster than any internal hire and onboarding cycle.

SLA-First Delivery

Benchmarks defined at contract signing, monitored daily, reported weekly without chasing.

Enterprise Security

ISO-aligned data handling, NDA-bound agents, and role-restricted access on every account.

Dedicated Teams Only

No shared pool. Your team trains exclusively on your product, tone, and escalation paths.

Real-Time Analytics

Live dashboards, weekly QA scores, and call recordings. Full visibility, no black boxes.

Dedicated Account Manager

A single reachable human who owns your account end to end, not a ticket queue.

BRN Global support agents with headsets
Dedicated Support Agents
BRN Global operations center
Premium Operations Center
BRN Global AI-enhanced team
AI-Enhanced Workflows
Our Approach

AI-Powered Operations,
Human-Verified Quality

We combine intelligent automation with dedicated human specialists, so you get the speed and scale of AI with the empathy and judgment that only people can provide.

AI-Assisted + Human Verified
Every customer interaction is powered by AI tools and reviewed by trained human specialists before delivery.
Intelligent Process Automation
Repetitive workflows handled by automation. Complex decisions and relationship tasks handled by expert humans.
Real-Time AI Insights
Live dashboards, sentiment analysis, and AI-driven QA scoring keep quality consistent at scale.
BRN Global call center team
AI + HUMAN IN THE LOOP
90%
Faster Response
70%
Less Overhead
24/7
Always On
Portfolio

Projects that moved the needle

Real engagements, challenge, solution, tech stack, and measurable results.

PeakShift Logistics dispatch team
Dispatch Support BPO
85%Faster
8Agents
24/7Coverage
PeakShift Logistics
Freight Brokerage · Dallas, TX
Challenge
400+ carrier calls daily with a 3-person team. 14-minute wait times and dropping CSAT.
Solution
8-agent dedicated inbound team trained on their TMS and carrier workflows, deployed in 3 weeks.
Tailwind TMSZendesk24/7 Ops
85%Faster response
4.7/5CSAT score
60%Cost saved
NovaSpark Solutions support team
Technical Support L1/L2
40%Faster
4.9/5Rating
99%SLA
NovaSpark Solutions
B2B SaaS · Austin, TX
Challenge
Engineers spending 30% of time on L1 tickets instead of shipping product.
Solution
4-agent L1/L2 product-trained team via Freshdesk with defined escalation paths.
FreshdeskJiraNotion KB
40%Faster resolution
4.9/5Support rating
5%Eng. time on support
View All Case Studies →
Client Testimonials

What leaders say about BRN

Candid feedback from operations directors, CEOs, and support heads who outsourced to us.

S
SkillzHive Leadership
Founder & Operations Head
SkillzHive

"Before BRN, inquiries piled up and our founder was spending too much time on sales calls. BRN implemented a structured student engagement process that transformed our conversion rate and gave us our time back."

Lead ManagementBack Office
RA
Rohit Agarwal
Chief Operating Officer
LogiFleet

"BRN's team became an extension of ours within weeks. FCR went up, wait times dropped, and our internal team finally got their bandwidth back to focus on product."

How It Works

From first call to scaled operations

01
Consultation

30-min discovery call to understand your goals and pain points.

02
Analysis

We map the exact roles, volumes, channels and skills you need.

03
Team Setup

We recruit your dedicated team from our talent pool.

04
Training

Agents trained on your product, tone, tools, and SLAs.

05
Go Live

Live operations, typically 2-4 weeks from contract signing.

06
Optimise

Weekly QA scoring, reporting and continuous improvement.

Get in Touch

Start a conversation today

Tell us what you're trying to solve. We'll respond with a team structure and quote within 48 hours.

BRN Global office Bengaluru
Responds in <24 hours

BRN Global Business Services

Sirimudi, 5th Floor, KHB Colony, Basaveshwar Nagar, Bengaluru 560079

Ready to build your dedicated CX team?

Tell us your challenge. We'll send a team structure and custom quote within 48 hours. No hard sell, no obligation.