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BPO & Claims Support for Insurance Companies

FNOL intake, policy renewals, claims status updates, and back-office processing, BRN Global provides dedicated insurance support teams that handle the volume so your specialists handle the judgement.

FNOL24/7 Claims Intake
40%Renewal Rate Improvement
99%Data Accuracy
Insurance BPO support
Industry Focus

Insurance customers need fast, empathetic support at the moments that matter most.

Whether it's a policyholder calling to make a claim, a prospect comparing cover options, or a renewal due in 30 days, BRN Global's insurance-trained agents handle every stage of the customer lifecycle with accuracy and sensitivity.

What We Handle

BPO operations we manage for Insurance businesses

  • FNOL (First Notification of Loss) claims intake, 24/7
  • Claims status update calls and customer communication
  • Policy enquiry handling, cover details, exclusions, documentation
  • Policy issuance and amendment support
  • Renewal reminder and upsell calling campaigns
  • Lapsed policy win-back campaigns
  • Document collection and follow-up for claims processing
  • Premium payment query handling and overdue follow-up
  • Back-office data entry for policy and claims systems
  • Complaint handling and escalation management

Why it works

24/7 FNOL Coverage
Empathetic, Trained Agents
99% Data Accuracy
Claims Volume Handling
Compliance-First Scripts
Cost Per Claim Reduction

How we set up your team

1

Compliance Review

We review your regulatory environment (IRDAI, FCA, etc.) and ensure scripts meet compliance standards.

2

Claims Workflow Mapping

Your FNOL process, escalation triggers, and documentation requirements are mapped and trained.

3

Agent Training

Agents trained on your policy types, claim categories, and customer empathy protocols.

4

Go-Live

Claims intake and policy servicing begin with live call monitoring and daily QA.

5

Reporting

Weekly claim intake volumes, renewal conversion rates, and CSAT delivered every Friday.

Related services for Insurance

Inbound Call CenterDebt RecoveryBack Office SupportOutbound Call CenterCampaign Management
FAQ

Insurance BPO, common questions

Yes. 24/7 FNOL intake is one of our most common insurance use cases, we staff appropriately for overnight and weekend coverage.
Insurance agents go through empathy and de-escalation training as part of their onboarding, alongside product and process training.
Yes. We support all main insurance categories, agents are trained on your specific product set.
Clear escalation paths are defined during setup. Agents are trained on exactly when to escalate and to whom.
Yes. Inbound claims support and outbound renewal campaigns can be handled by the same team or split teams depending on volume.

Ready to improve claims intake and renewal rates?

Tell us your policy volume and key support challenges, we'll propose a dedicated team within 48 hours.

Request Pricing Schedule Consultation